Client Services
People do Business with People
At Chase Paymentech we believe that our commitment to you continues long after the initial sales process has ended. Our focus is to provide unparalleled world-class customer service to our clients. Our mission is to serve as a team of dedicated and knowledgeable professionals committed to consistently exceeding your expectations and providing you with a level of service that is second to none in the industry. At Chase Paymentech, we operate our business with the shared belief that the better the service we provide you with, the better the service you will be able to provide to your customers.
Dedicated Service
As an industry leader in client relations, each of our merchants has a dedicated Relationship Manager. Your Relationship Manager will work in partnership with you to ensure a proactive approach to your payment processing thereby allowing us to focus on your strategic needs as well as the day-to-day operational issues.
Our key focus is to fully understand your requirements and using our consultative approach, to continually provide quarterly updates on industry offerings, analysis, and Payment Brand rules and regulations. Your Relationship Manager will:
- Maintain contact on current initiatives where Chase Paymentech can bring support
- Analyse key indicators of performance relative to your processing history
- Recommend cost-saving or revenue-generating opportunities
- Manage internal Chase Paymentech resources to ensure that your needs are met
Stay abreast of market advancements
As a Chase Paymentech client, you will benefit from attending our wide array of merchant-focused events (including the CNP Payment Forum - a forum created by merchants for merchants and strongly supported by Chase Paymentch - and the Merchant Risk Council), where industry experts discuss such hot topics as fraud prevention, security and PCI compliance.
Contact us today to discuss your needs and we will bring real value to your business.
